Frequently Asked Questions
AT&T Customer Service General Questions
What is the AT&T customer service number?
To reach the AT&T customer service team, please call 1-800-331-0500 for billing and account questions. For technical support, call 1-800-288-2020. For all other questions or to order new service, please call 1-855-579-3106.
How do I pay my AT&T or DIRECTV bill?
You can pay your bill in a number of ways. Log in to your account and pay bills online, pay over the phone (800-222-0300), in person, by mail, or set up AutoPay.
How do I find the nearest AT&T store?
Use the AT&T store locator, enter your zip code, and discover the closest stores and AT&T Authorized Retailers near you.
Is AT&T available in my area?
Visit this page to enter zip to discover which AT&T services are available in your area.
How do I move or transfer my service to a new location?
Transferring service is easy. To move Fixed Wireless Internet, call 877-990-0041. To move wireless, just change your address information online. To transfer your TV service, call DIRECTV customer service at 800-333-3474 for help.
How do I cancel AT&T service?
If you’re sure you want to cancel, call AT&T customer service at 800-288-2020.
I have a question about my bill. Who do I contact?
AT&T customer support is ready to help with all your billing questions. Just call 800-288-2020, or refer to this page for additional information regarding your bill and how to pay it.
AT&T Internet
How do I check my AT&T Internet speed?
Use the AT&T Internet speed test to determine your current internet speed.
How do I report an AT&T Internet outage?
You can report an outage by using the myAT&T app on your smart phone, calling AT&T customer support at 800-288-2020, or using the Troubleshoot and Resolve tool.
Can I install AT&T Internet myself?
Yes. Simply use the Self Installation Guide (included with your purchase or found online at att.com/userguides), and follow the instructions.
How do I know if AT&T Internet is available in my area?
Visit this page and enter your location to find out which AT&T Internet services are available where you live.
Why is my AT&T Internet slower than usual?
Certain factors (like too many devices connected at the same time, multiple devices streaming, gaming, or downloading larger files) can affect your internet speed. Check out these steps to improve your internet speed. If your speed doesn’t improve, it may be time to upgrade your internet plan.
What kind of modem or router do I need for AT&T Internet?
When you call to order internet, you’ll set up a time for an expert technician to install your internet. They’ll bring the right modem for your internet plan.
DIRECTV STREAM
How do I contact DIRECTV STREAM customer service?
Customer service agents are available 24/7 to help with your every need. All you have to do is call (see below for customer service numbers).
What is the DIRECTV STREAM customer service number?
To order new services or for questions about moving, call 855-579-3106. For technical support, call 1-833-904-1656. For billing questions, call 1-833-904-1657.
What DIRECTV STREAM channels does my package have?
Go to the home screen of DIRECTV STREAM and select “Guide” to see your full channel lineup, or check out this page.
Why is my DIRECTV STREAM not working?
If your DIRECTV STREAM isn’t working, first try restarting your device by unplugging for 30 seconds then replug. If restarting doesn’t fix the issue, check out this article for more steps.
How do I log in to DIRECTV STREAM?
To log in to DIRECTV STREAM, just make sure you know your User ID and password and visit this page.
How do I pay my DIRECTV STREAM bill?
To pay your DIRECTV STREAM bill, simply sign in to myAT&T, or call 1-833-904-1657.
DIRECTV
How do I pay my DIRECTV bill?
Call 866-266-1292 to pay your DIRECTV bill.
How do I program a DIRECTV remote to my TV?
Program a DIRECTV remote to your TV by following these steps.
How do I reset my DIRECTV remote?
Reset or troubleshoot your DIRECTV remote by following these steps.
What is the phone number for DIRECTV customer service?
Call 1-800-531-5000 to get help.
DIRECTV doesn’t seem to be working, what should I do?
If your TV screen shows up as gray, blue, or black, or you get the “No Signal” error code, check out these steps to get it up and running again. If you need additional help, contact DIRECTV customer service at 800-288-2020.
In which direction should my DIRECTV satellite dish point?
Schedule an appointment with a DIRECTV technician to aim your dish in the right direction.
Get the AT&T Services You Want
Count on 99% reliable AT&T Internet to stream, surf, and download worry free. Get the speed and plan you need at an affordable price you’ll love. Plus, add new services whenever you want.
Claim based on U-verse High Speed Internet service and wired connection to gateway.
AT&T Unlimited Elite℠
Prices after discount with AutoPay and Paperless bill. Discount starts w/in 2 bills. AT&T may temporarily slow data speeds when the network is busy.
∧Limited availability. May not be available in your area. Call or go to att.com/internet to see if you qualify.
**$19.95 ACTIVATION, EARLY TERMINATION FEE OF $20/MO. FOR EACH MONTH REMAINING ON AGMT., EQUIPMENT NON-RETURN & ADD’L FEES APPLY. 12-month price incl. All Included Pkg., monthly service and equip. fees for 1 HD DVR & is after $5/mo. autopay & paperless bill discount. Discounts start w/in 3 bills. New approved residential customers only (equipment lease req’d). Credit card req’d (except MA & PA). Restr’s apply.
Order AT&T Today 1-833-564-1296
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*$19.95 ACTIVATION, EARLY TERMINATION FEE OF $20/MO. FOR EACH MONTH REMAINING ON AGMT., EQUIPMENT NON-RETURN & ADD’L FEES APPLY. 12-month price incl. ENTERTAINMENT All Included Pkg., monthly service and equip. fees for 1 HD DVR & is after $5/mo. autopay & paperless bill discount. Pay $79.99/mo. + taxes until discount starts w/in 3 bills. New approved residential customers only (equipment lease req’d). Credit card req’d (except MA & PA). Restr’s apply.
SAVE $10 OFF EACH MONTH FOR 12 MONTHS: Limited time offer. Available in select sales channels. New customers only. Requires purchase of qualifying DIRECTV package (min. $74.99/mo. for 12 mos. Price higher in 2nd year). Customer must activate service and account must remain in good standing to receive all 12 bill credits. You will lose this offer and/or any portion of this offer if you cancel your service. LIMIT ONE OFFER PER DIRECTV ACCOUNT. May be combined with other promotional offers on same services. Offer may be changed or discontinued at any time.
ENTERTAINMENT ALL INCLUDED PACKAGE: Subj. to change and may be discontinued at any time. Available only in the U.S. (excludes Puerto Rico and U.S.V.I.). Pricing: $74.99/mo for first 12 mos. only. After 12 mos. or loss of eligibility, then prevailing rate applies exclusive of any discounts (currently $107/mo for ENTERTAINMENT All Included; $129/mo for CHOICE All Included; $159/mo for ULTIMATE All Included; $214/mo for PREMIER All Included), unless canceled or changed prior to end of the promo period. Pricing subject to change. $5/mo. discount: Must enroll in autopay & paperless bill within 30 days of TV activation to receive bill credit starting in 1-3 bill cycles. Must maintain autopay/paperless bill and valid email address to continue credits. Includes: ENTERTAINMENT All Included TV Pkg, monthly service & equipment fees for one Genie HD DVR, and standard pro installation. Additional Fees & Taxes: Price excludes Regional Sports Fee of up to $11.99/mo. (which is extra & applies to CHOICE and/or MÁS ULTRA and higher Pkgs.), applicable use tax expense surcharge on retail value of installation, custom installation, equipment upgrades/add-ons (min. $99 one-time & $7/mo. monthly fees for each extra receiver/DIRECTV Ready TV/Device), and certain other add’l fees & charges. directv.com/directv-fees for additional details. Different offers may apply for eligible multi-dwelling unit and telco customers.
DIRECTV SVC TERMS: Subject to Equipment Lease & Customer Agreements. All offers, programming, promotions, pricing, terms, restrictions & conditions subject to change & may be modified, discontinued, or terminated at any time without notice. Some offers may not be available through all channels and in select areas. Visit directv.com/legal or call for details.
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INTERNET OFFER: Price for Internet 100 for residential customers & is after $5/mo autopay & paperless bill discount. After 12 mos, then prevailing rate applies unless canceled before the end of 12 months. Autopay & Paperless Bill Discount: Discount off the monthly rate when account is active & enrolled in both. Pay full plan cost until discount starts w/in 2 bill cycles. Must maintain autopay/paperless bill and valid email address to continue discount. Taxes & Fees: Up to $99 installation fee may apply, plus tax where applicable. Monthly cost recovery surcharges which are not government-required apply in TX, OH and NV. Taxes also apply. For one time AT&T transactional fees, see www.att.com/fees for details. Credit restrictions apply. Pricing subject to change. Subj. to Internet Terms of Service at att.com/internet-terms.
††Internet speed claims represent maximum network service capability speeds and based on wired connection to gateway. Actual customer speeds are not guaranteed and may vary based on several factors. For more information, go to www.att.com/speed101.
Offers may not be combined with other promotional offers on the same services and may be modified or discontinued at any time without notice. Other conditions apply to all offers.
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ENTERTAINMENT ALL INCLUDED PACKAGE: Ends 6/30/22. Available only in the U.S. (excludes Puerto Rico and U.S.V.I.). Pricing: $74.99 for first 12 mos. only. After 12 mos. or loss of eligibility, then prevailing rate applies exclusive of any discounts (currently $107/mo for ENTERTAINMENT All Included), unless cancelled or changed prior to end of the promo period. Pricing subject to change. $5/mo. discount: Must enroll in autopay & paperless bill within 30 days of TV activation to receive bill credit starting in 1-3 bill cycles. First time credit will include all credits earned since meeting offer requirements. Must maintain autopay/paperless bill and valid email address to continue credits. No credits in 2nd year for autopay/paperless bill. Includes: ENTERTAINMENT All Included TV Pkg, monthly service & equipment fees for one Genie HD DVR, and standard pro installation. Additional Fees & Taxes: Price excludes Regional Sports Fee of up to $11.99/mo. (which is extra & applies to CHOICE and/or MÁS ULTRA and higher Pkgs.), applicable use tax expense surcharge on retail value of installation, custom installation, equipment upgrades/add-ons (min. $99 one-time & $7/mo. monthly fees for each extra receiver/DIRECTV Ready TV/Device), and certain other add’l fees & charges. See directv.com/directvfees for additional details. Different offers may apply for eligible multi-dwelling unit and telco customers.
DIRECTV SVC TERMS: Subject to Equipment Lease & Customer Agreements. All offers, programming, pricing, terms, restrictions & conditions subject to change & may be modified, discontinued, or terminated at any time without notice. Some offers may not be available through all channels and in select areas. Visit directv.com/legal/ or call for details.
INTERNET OFFER: Subj. to change and may be discontinued at any time. Price for Internet 300 ($55/mo) & is after $5/mo autopay & paperless bill discount. Autopay & Paperless Bill Discount: Discount off the monthly rate when account is active & enrolled in both. Pay full plan cost until discount starts w/in 2 bill cycles. Must maintain autopay/paperless bill and valid email address to continue discount. Taxes & Fees: Up to $99 installation fee may apply, plus tax where applicable. Monthly cost recovery surcharges which are not government-required apply in TX, OH and NV. Taxes also apply. For one time AT&T transactional fees, see www.att.com/fees for details. Credit restrictions apply. Pricing subject to change. Subj. to Internet Terms of Service at att.com/internet-terms.
††Internet speed claims represent maximum network service capability speeds and based on wired connection to gateway. Actual customer speeds are not guaranteed and may vary based on several factors. For more information, go to www.att.com/speed101.
Unlimited North America Plan: Pricing ($24.99/mo) for the first 12 mos only for new residential customers only. After 12 mos., or loss of eligibility, then prevailing rate applies, (currently $34.99/mo) unless cancelled or changed prior to the end of 12 months. Pricing subject to change. Must maintain all bundled services to receive continual discount on plan. Includes unlimited nationwide calling within the U.S., plus calls to Canada, Mexico and U.S. Territories. International calls billed at additional per minute rates. An additional per minute rate may apply for international calls terminating on mobile phones. Pricing excludes taxes, additional fees and other charges, including a monthly Administrative Fee, Regulatory Cost Recovery Charge. See att.com/fees for details.
AT&T PHONE: Service requires AT&T Internet (min 1.5Mbps or higher) and is powered by electricity in your home. Not available as a standalone service. Unless you provide any necessary backup battery power, AT&T Phone service, including 911 dialing, will not function during a power outage. See att.com/batterybackup more details.
GENIE HD DVR UPGRADE OFFER: Includes instant rebates on one Genie HD DVR and up to three Genie Minis. Req’s CHOICE Pkg or above; ÓPTIMO MÁS Pkg or above; or qual. int’l svc bundle with PREFERRED CHOICE. $99 fee applies for Wireless Genie Mini upgrade.
Premium Channel Offer: Access HBO Max through HBO Max app or hbomax.com with your DIRECTV log-in credentials. Visit directv.com to verify/create your account. Use of HBO Max is subject to its own terms and conditions, see hbomax.com/terms-of-use for details. Programming and content subj. to change. Requires account to stay in good standing. Upon cancellation of your video service you may lose access to HBO Max. If you cancel your service, you will no longer be eligible for this offer. Limits: Access to one HBO Max account per DIRECTV account holder. May not be stackable w/other offers, credits or discounts. To learn more, visit directv.com/hbomax. HBO MAX is used under license.
2022 NFL SUNDAY TICKET MAX OFFER: Subject to change. Package consists of all live out-of-market NFL games (based on customer’s service address) broadcast on FOX and CBS. However, games broadcast by your local FOX or CBS affiliate and select international games, will not be available in NFL SUNDAY TICKET. Games available via remote viewing based on device location. Other conditions apply. 2022 NFL SUNDAY TICKET regular full-season retail price is $293.94. 2022 NFL SUNDAY TICKET MAX regular full-season retail price is $395.94. Customers activating CHOICE, ULTIMATE and PREMIER Package or above or MÁS ULTRA Package or above will be eligible to receive the 2022 season of NFL SUNDAY TICKET MAX at no additional cost, NFL SUNDAY TICKET subscription will not automatically renew.
Programming, pricing, promotions, restrictions & terms subject to change & may be modified, discontinued or terminated at any time without notice. Offers may not be combined with other promotional offers on the same services and may be modified or discontinued at any time without notice. Other conditions apply to all offers.
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